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Dropped your device in water? Cracked your screen? Lost your phone? File your claim online and you could receive a replacement in 24 hours.
Whether your phone is lost, stolen or damaged, file your insurance claim online today and you could receive a replacement within 24 hours.
Disclaimer. AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion ...
Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.
Canceling a claim. Now, let’s say you report a lost phone and then, oops, there it is, between the couch cushions. You may be able to cancel your claim, by contacting Asurion with your claim ID or the wireless number associated with the device. Canceling a claim will depend on the terms and conditions of the policy you purchased.
Phone color, brand, model, and features may be different. Compatability of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day.